To continue to improve the contactless delivery experience for customers who are increasingly shopping online, Lowe’s today announced plans to install pickup lockers at all U.S. stores by the end of March 2021. The addition of Buy Online Pickup in Store self-service lockers at more than 1,700 stores leverages innovative technology to provide a safe, contactless and easier way for customers to collect same-day online orders at their convenience.
As shopping preferences shifted during the pandemic, Lowe’s accelerated the migration of Lowes.com to the cloud and rolled out curbside pickup to support sustained online growth. With the demand for contactless services here to stay, Lowe’s latest investment will eliminate checkout time for customers and allow them direct access to pick up their orders and get in and out of the store faster during the busy holiday season. The secure, entirely digital experience relies on electronic technology in the lockers that generates a scannable barcode when an order is ready for pickup. Lowe’s plans to have the innovative lockers installed in most major metro markets by Thanksgiving.
“Our No. 1 priority is making sure we are keeping things safe for our associates and customers while continuing to provide additional options to make it even easier to shop with us,” said Joe McFarland, Lowe’s executive vice president of stores. “With more than 60 percent of online orders picked up in our stores, this gives our customers one more option and the added convenience and flexibility to control how and when they get that order. This is a significant step in our relentless efforts to create a fast and frictionless shopping experience for today’s time-pressed customers.”Lowes