The pandemic is proving to be helpful to Chewy, as many consumers continue to shy away from brick-and-mortar stores like pet shops and vet offices.
More people with pets have turned to the site for supplies, including prescriptions. Customer acquisition rates were above pre-pandemic levels throughout the quarter, and basket size, reorder rates and Autoship sign-ups “remained healthy and stable,” according to Singh.
Moreover, new customers are encountering improvements to the company’s offering, like pet medications, more hard goods, including private label options, and gift cards.
Source: Retail Dive
Omni Talk is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk in 2017 and have quickly turned it into one of the fastest growing blogs in retail. 
