Today’s Top Talk covers Sephora’s partnership with Klarna to offer interest-free payment installments and Petco’s use of Google ads to inform customers of what products are available for curbside pickup near them.
Archives for May 11, 2020
Chris Walton sits down with Sam’s Club new CEO Kath McLay to discuss her observations and priorities after the first 100 days on the job and the baptism by fire that is COVID-19. She and Chris talk innovation, culture, and Kath even reveals a couple of secrets that she believes (and we agree) make Sam’s Club one of the most innovative retailers in America.
New Sam’s Club CEO Kath McLay’s first 100 days have been a baptism by a COVID-19 fire, but that hasn’t stopped her or the company from keeping its momentum of innovation going.
Chris Walton of Omni Talk discusses Sam’s Club’s new “Shop from Your Car” concierge service for elderly and at-risk club members, along with product management theory, the practice of innovation, and the foundational elements of omnichannel retailing.