In a bid to free up time for Sam’s Club’s employees, the retailer is is deploying technology which will instantly provide information on category instocks, employee schedules, and respond to other queries.
As the usage of virtual assistants such as Siri and Alexa grow in the consumer space, we may see the proliferation of similar technology in the upcoming years.
Source: Sam’s Club associates in need of info can go ‘Ask Sam’ |Chain Store Age
Omni Talk is the retail blog for retailers, written by retailers. Chris Walton and Anne Mezzenga founded Omni Talk in 2017 and have quickly turned it into one of the fastest growing blogs in retail. 